Craig Handley is the founder and CEO of Listen Up Español, the leading Spanish language call center and online marketer focused only on the Hispanic market in America. Headquartered in Portland, Maine with a call center in Hermosillo, Mexico, Listen Up Español delivers a wide range of call center services to corporate, non-profit, and direct response clients, including Mercury Media, Gray Matter Media, Tristar Products, Capital Brands, and The Humane Society of the United States. The company specializes in customer service, inbound sales, and lead generation, as well as offers online Hispanic marketing solutions like SEO, SEM, organic marketing, social marketing, social advertising, and conversion rate optimization.
Recognized as one of the fastest growing private companies in the US by Inc. magazine, Listen Up Español employs more than 800 native Spanish speakers who provide Spanish teleservices that turn customer interaction into revenue. Listen Up Español boasts higher conversion rates and average order value than any other Spanish language call center.
Handley began his career in door-to-door sales, where he honed his skills in maximizing the sales process. Under his leadership, Listen Up Español has received the Contact Center World Award, Best in Biz Award, Halo Award, Top 50 Teleservices Agencies Award, and Call Center World Award. Aside from overseeing Listen Up Español, Handley is a respected consultant for numerous products and services in nearly every category. He has also written articles on how to effectively boost revenue and profitability for eRetailer, Response Magazine, and DM News.
Handley maintains his productivity levels by resting regularly. Both a businessman and family man, Handley travels a lot for meetings, conferences, and family vacations. Recharging his batteries enables him to “grow some brain cells” and “live life like an extreme sport,” which are two of his company’s core values.
Prior to Listen Up Español, Handley studied music in college and served in the US Army.